(E. M. Goldratt) I was thinking what should excellent manager do. The book didn't serve me the answer, but there were three core things what should every manager know:
Arrow & Young Businessman Lying in the Park stock photo by www.pixmac.com
- What to change.
- What to change to.
- How to cause the change.
6 comments:
Trying to understand what's meant by "What to change to" took me a while and it seems like I still don't understand. Do you mean something like a goal?
And just to briefly summarize my thoughts about this topic - I think, that what manager should know highly depends on what is your definition of management. For me the right definition is "Achieving goals by other people's work". So what you're writing about is more like a leader role (if you think about three roles - worker, manager, leader).
So for me manager needs soft skills the most – communication and negotiation. Empathy is needed, too because of the right motivation.
To know "What to change" is that you know, that something is wrong. And "What to change to" is that you know how it should work right.
I agree with the definition of management as "Achieving goals by other people's work". But, could you please describe what you mean by "three roles - worker, manager, leader"? For me the leader is someone who uses specific techniques to manage people. So I don't see the point.
If you mean that leader is someone in top management: I think the three mentioned points in the book can be applied on every level of management. Both if you are the plant manager of 1000 people or if you are a manager of 4 people.
These three roles are used for example by Jiri Plaminek in MbC.
Leader is someone who's responsible for setting mission, vision and goals/objectives for the enterprise. He's also partially responsible for sharing these ideas in the whole company.
On the other hand manager is someone responsible for achieving these goals. He gets workers to do what's needed.
Of course in small companies there is a high possibilities, that there are people with both roles. And of course these roles can differ in various contexts.
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